How to Reauthorize the eZSign App After a Configuration Update?

The eZSign application underwent an internal configuration update, and to ensure the continued functionality of the integration, all clients were required to complete a simple re-authorization of the app within Zendesk.

Please follow the step-by-step instructions below to complete this process.

Re-Authorization Process:
 

1. Navigate to the "Admin Center" in the upper-right corner of the screen.
   
   
   
   
   
    
2. In the Admin Center, go to the left-hand menu and select "Apps and Integrations" > "Zendesk Support Apps"
   
   
    
   
   
    
3. Locate the eZSign app in the “Currently Installed Apps” section. Hover over the app, click the "Settings" (gear) icon, and select “Change settings.”
   
   
   
   
    
4. Scroll to the bottom of the page and find the “OAuth Authentication” section. Click “Reauthorize with eZSign DocuSign for Support.”
   You will be redirected to the DocuSign authorization page—log in and authorize the eZSign – New application.  
   
   
   
   
     Finally, click “Update” to save your changes. The app has been successfully updated.